Coronavirus Pandemic: Call & Response, Literally.

Maddie Michowski


Maddie Michowski

The SWIFT SHIFT team has completed a series of in-depth interviews with home care professionals on the effects of the coronavirus within the home care industry. Spearheading the project was Marge Maybury, Head of Nurse Recruitment and Sales at SWIFT SHIFT. 

After speaking with countless nurses and caregivers on COVID-19, Marge was able to share her learnings with the team. This helped us to help further understand and better approach the pandemic in an actionable way that improves caregiver health, safety, and financial stability.

I sat down with Marge (virtually) for a Q&A to gain insight on what she found within our SWIFT SHIFT community.


Q: What is the overall impact you see within the home care industry right now?

A: The day-to-day has changed entirely for so many home healthcare professionals. Families and patients are worried during this unprecedented time. The biggest impact I’ve seen is shift cancellations by patients due to fear of COVID-19 coming into their already immunocompromised home. 

Q:  What have you found is most helpful to caregivers in response to this?

A:  These cancellations are putting a strain on caregivers and nurses financially. It is vital for health care agencies and other employers in home care to maintain active and timely communication with their employees. This way, caregivers and nurses can provide the best care possible. 

Q: What is SWIFT SHIFT doing to help?

A: In my department, one area I am strongly focused on is understanding how we can help caregivers financially. With SwiftPay, our daily payment tool, caregivers are able to receive their earned wages once they complete a shift, which is especially useful during this time. This service allows home care employees to have access to their earnings before their scheduled payday. Moreover, we have hundreds of hospital discharge cases that are in need of home care, so I am working diligently on delivering cases to home care employees who are looking for work.

Q: What is the biggest theme in the lives of professional caregivers at this time?

A: Safety. Home healthcare employees are working carefully to ensure they’re following the proper and provided protocols. Additionally, keeping up with daily changes that may occur within their work environment. 

Q: What resources do people need most? 

A: More supplies, specifically more gloves, and masks. This is not only to protect the patient but also for the caregiver and nurse to protect themselves. 

Q: What extra steps are nurses and caregivers taking to make sure their clients stay safe? 

A: Staying up-to-date with universal protocols and procedures. Reading frequent agency updates, along with communicating directly with clients. As for the patient’s plan of care, home healthcare professionals are monitoring their clients more than they typically would during their shift. 

Q: If there is one thing you could say to all home healthcare providers, what would it be?

A: You are the true heroes! Your effort in protecting our communities and vulnerable populations does not go unnoticed. We thank you for your dedication.


Seriously, what Marge said. We cannot thank our SWIFT SHIFT users enough, as well as all healthcare professionals, for their work during this time. You are not alone in your struggles, as we’re all getting through this together.  As a team, SWIFT SHIFT is doing what we can to take action and help with home care professionals’ health, safety, and financial stability. 


To find out if you are a home care nurse or caregiver eligible for free daily pay through SwiftPay, fill out this form and a representative will get back to you as quickly as possible.

If you have any questions or are interested in joining the SWIFT SHIFT community, please reach out to our support team via email or phone (646.585.9284)

To donate to local healthcare professionals in need of resources, check out PHL COVID-19 Fund. 

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SWIFT SHIFT is committed to making thoughtful choices to improve home healthcare employee work conditions. The company will continue to monitor the COVID-19 outbreak daily.Read our response here