Improving The Pediatric Discharge Process

The Problem at Hand

Across all hospitals and healthcare systems, reducing the length of stay (LOS) and on-time discharges are the greatest objectives. Pediatric hospitals and care management teams work towards minimizing excess days so patients can be back home comfortably with their families. 

The shortage of quality home care nurses and caregivers within the market is due to major pain points throughout the discharge process. Today, the system suffers from the low retention rates of home care professionals. These challenges stem from the unique skills that are required for pediatric patients’ plan of care, along with low hourly wages earned.

Discharge Case Managers are now dedicating most of their shift searching for staffing solutions, resulting in delayed discharges. With an average of 52 delayed discharge days per patient in the United States, hospitals face lower patient capacities, readmissions, and increased costs.

Current Discharge Process

The current discharge process was designed before the market suffered from a shortage of home care employees. Pediatric hospitals rely on home care agencies to staff discharge cases every day, but with a shortage of home care professionals, post-care management is negatively impacted. Additionally, many home care agencies do not have the ability to thoroughly match nurses with available cases. With this imbalance, there is a disconnect between nurses looking for cases and patients who are in need of care.

This process resembles a long game of “telephone,” creating obstacles in providing the best health outcome for the patient. The process is not a fully optimized process due to the lack of technology.

How Can We Improve the Results? 

SWIFT SHIFT’s transitional care management system helps to improve the efficiency of case managers. We use our platform to broadcast available cases to home care nurses and caregivers, sharing HIPAA-compliant case descriptions and details. Moreover, nurses and caregivers are able to view cases that work for their skillset and schedule, ensuring that it is a successful match not only for them but also for the patient.

With a database of over 20,000 nurses and caregivers, we have access to quality home care professionals who can provide the needed services. After a home care professional shows interest in a case, our team connects the nurse or caregiver with the patient’s family to assess the match. 

Through the use of our platform, we help to increase the amount of discharged cases, improve the quality of the care, and boost the retention of nurses and caregivers in home care.



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SWIFT SHIFT is committed to making thoughtful choices to improve home healthcare employee work conditions. The company will continue to monitor the COVID-19 outbreak daily.Read our response here